Welcome to the Velocity Micro
Support Hub. In our continuing mission to provide
unparalleled, personalized support to our customers,
we have supplied online resources to give you
more information and start to answer your questions.
We have also recently launched VelocityCare™,
Velocity Micro's new 24/7, in house technical
support and customer care. Visiting our technical
support FAQs will help you answer basic questions
about your system’s performance. You can
also contact VelocityCare™ at any time for
more in-depth help.
Navigate the support hub using the menu
on the right or the contents below:
Velocity Micro proudly introduces its premier
concierge service – the latest addition
to our world famous support and customer care.
Velocity Micro concierges are standing by and
are ready to help you with any need (support related
and beyond). Click here
to visit the Concierge Desk.
Possible Resolution to the Nvlddmkm.sys Error in Vista
This potential fix pertains to machines that have Nvidia video cards and any version of the Vista operating system.
(Obligatory disclaimer: If you choose to attempt the manual fix, you do so at your own risk.)
I know that the nvlddmkm.sys error has been extremely troublesome for a lot of our customers--for some, it resets the display, while for others, it can cause blue screens. There is no "official" fix for the problem from either Microsoft or Nvidia, but we may have a solution that will work for the 8 Series video cards (8600, 8800, etc).
Be advised, though, that we can't guarantee that it will work for you, and it is not the permanent resolution to the problem--merely a workaround to preserve your sanity until the official fix comes out.
Instructions (Series 8 cards only):
- Go to Windows\System32\Drivers and rename nvlddmkm.sys to nvlddmkm.sys.old
- Go to the nVidia directory and find the nvlddmkm.sy_ and copy it to Windows\System32\Drivers
- Using the CMD window, change the directory to C:\windows\system32\drivers
- Type: expand.exe nvlddmkm.sy_ nvlddmkm.sys (There is a space between exe. And the n and the underscore and the n.)
- Hit enter. The new expanded file will now be in the Drivers folder and the system can be rebooted.
For series 7 cards, it has been proposed that using driver version 97.37 might resolve the issue, but we have not tested that in-house.
Special thanks to Ellen Reardon for researching the issue.Labels: Nvidia
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[Posted by Heather Taylor @ 7:43 AM]
Drivefix--Where are my opticals?
Run into an issue where your DVD/CD drives disappear from your “My Computer” folder? This issue seems to happen at random, despite XP or Vista installations of the Windows operating systems. Fixing this is easy; simply download the registry key found here, unzip and restart your computer. Viola! The drives have returned!
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[Posted by Heather Taylor @ 8:59 AM]
Aw, MOM--Error in systems running ATI Catalyst
We've seen an unusual error popping up on occassion in relation to ATI's Catalyst driver suite, version 7.2. It happens universally in both XP and Vista environments.
The error points to a problem with MOM.exe--an executable that has the same unfortunate name as a virulent piece of malware. (If you get a MOM.exe error and you don't have the ATI catalyst installed, then you've likely got the malware.)
ATI is aware of the problem and the engineers are looking at implementing a resolution. For the time being, ATI advises customers who receive this error message uninstall Catalyst version 7.2 and put version 7.1 on the system instead.
To read the full release notes from ATI, please click here.Labels: ATI
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[Posted by Heather Taylor @ 9:56 AM]
Please refer to the warranty sticker attached
to your system for available support options.
E-mail us your questions
at any time and take advantage of our 24/7 customer
support* by filling out the form here.
Velocity Micro provides
technical support for all questions related to
PCs purchased from Velocity Micro during our normal
support hours: 7:00am to 11:00pm EST Monday through
Friday and 10:00am to 6:00pm EST Saturday.
24/7 emergency support is available
in certain warranty packages. 24/7 support is
available for emergencies only. If you have an
emergency, call our toll-free support number (800-303-7866).
You will reach a call center and you will be requested
to provide certain information about your system.
Within 15 minutes, you will receive a call from
a Velocity Micro support technician to help you
with your emergency.
Examples of emergencies include:
- System fails to boot
- System fails to reach Windows
- Total system failure
- Any issue which keeps the PC from functioning
Examples of non-emergencies include:
- Difficulty getting on the internet
- Difficulty connecting or using your printer
- Problems with any application that is not
essential to running your PC
If your support problem meets
the description of an emergency, you may use the
24/7 emergency support. When you call, be sure
to leave your name, invoice number, and warranty
number. If you do not leave this information with
the call center, you will not receive a call back
from a Velocity Micro support technician.
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