Please wait while we redirect you... Velocity Micro Blog // Velocity Micro Custom Computer Systems
contact us
Introducing our Forum
Posted by Kate Ashley - Executive Director, Marketing & Retail Channel

Velocity Micro has just launched our new forum - designed for Velocity and Overdrive PC enthusiasts, customers, and the usual suspects. We invite you to join the community.

  • get the latest product news
  • meet fellow enthusiasts and find a place where everyone knows your name (your Cheers away from Cheers)
  • share scores, specs, and ideas
  • advise and get advice from the hardcore elite and the Velocity/ OPC team on anything under the proverbial sun
  • access to hot deals, contests, and free stuff!

Sign up today - I look forward to seeing you on there -

[5.30.2008 @ 11:17 AM]  [0 comments]  [Digg it]

the end is nigh!
Posted by Kate Ashley - Executive Director, Marketing & Retail Channel

...for the video contest. The deadline is this Sunday (June 1)! We've seen some amazing entries. The level of creativity and technical skill are amazing - our current contestants have set a pretty high bar. Think you can beat it?

We'd like to see you try. Submit your video by June 1 to be in the running to win a ludicrous $10,000 gaming PC. Catch up on the official rules and more details here.

Get inspiration by checking out Randy's Velocity:
[]  [0 comments]  [Digg it]

The best gets better
Posted by Jessica Blackwell -- Director, Customer Care

Today I am very pleased and excited to announce the formal launch of Velocity Micro’s new Support Hub. We were very proud last year when our customers’ votes allowed us to receive PC Magazine’s Readers' Choice award for Best in Service and Reliability (beating out our bigger competitors and the smaller guys too). That recognition inspired us to work harder to continue to deliver the exceptional service that Velocity Micro customers have come to expect. We reached out to customers to find out how we could improve our service; solicited feedback from our employees on what tools we could provide to assist them in delivering best in class service; and the leadership team of Velocity Micro worked on defining what drives us as a company. Taking these three important inputs we created a mission statement for Velocity Micro:

“Velocity Micro designs, builds, and supports a superior PC experience through meticulous craftsmanship, focused attention to detail, and using the highest quality components. We create this experience for the joy of PC enthusiasts who appreciate the difference. We generate a fair profit for the benefit of our employees, shareholders, and the greater community.”

With a clear purpose we began the work of redefining the experience we wanted to share with customers. The extensive update to our website was the first step. The launch of our Support Hub is another important and exciting evolution in setting the standard for Best in Class Customer Service.

The Support Hub is a robust database of articles, tutorials, videos, and self help guides for customers. An extensive library of downloads, drivers, manuals, and diagnostic tools. A ticket management system that allows our customers to submit requests to Technical Support; check the real time status of requests; post comments directly into support tickets for our technicians to see; and have a history of contacts with technical support to reference. Internally we have also upgraded our contact management system so that our technicians have improved visibility on their tickets and better access to resources and support tools.

In the spirit of our mission statement the Support Hub has been launched to benefit our employees and most importantly our customers. We also wanted to give back to the PC Enthusiasts who have allowed us the privilege of being a part of their community. Unlike many support sites that only offer on-line support to their customers or charge subscription fees we have made the conscious choice to open 90% of our knowledge database to anyone with the common passion for PCs and technology. We hope the Support Hub will become a destination for our customers and enthusiasts alike to learn and share information.

Welcome to Velocity Micro Support where you can now call us, email us, submit a request online, or search our knowledge database for the latest information and support tips for your PC. We know our mission is ongoing and so we are committed to continuing to challenge ourselves to deliver the best in class support that our customers deserve.
[5.13.2008 @ 10:16 AM]  [0 comments]  [Digg it]

Velocity Micro is obsessed with creating the perfect PC experience, offering the ultimate in quality, value, performance, and now--information! Visit us often for product updates, event coverage, technology news, and our view on the industry.

Visit our site to build your own dream PC!Read our many glowing reviews
October 2006
November 2006
December 2006
January 2007
February 2007
March 2007
April 2007
May 2007
June 2007
July 2007
August 2007
September 2007
November 2007
January 2008
February 2008
March 2008
April 2008
May 2008
June 2008
July 2008
October 2008
June 2009
September 2009
September 2011


One Week, Two Editors' Choice Awards

7 Reasons You Want Velocity Micro with Free Window...

A Desktop PC is Your Best Investment This Year

CineMagix FuzeBox - whole house audio, DVD movies ...

Another Editors' Choice Award

"What's Your Velocity?" grand prize winner

Congratulations video contest finalists!

So...what's new?

Fun Things to Do with Your CineMagix Home Theater

Click here to get our RSS feed URLQuestions or comments? Click here